Poko Casino Terms and Conditions – Complete Usage Guide

Introduction & General Acceptance

These Terms and Conditions Poko Casino and forms a legally binding agreement with its users. Accessing or using the platform through the Poko Casino website, mobile app, or any other channel constitutes your acknowledgment that you have read and accepted these terms.

Poko Casino is an online gaming and Sports Betting platform offering casino games, slots, live dealer games, and sports betting services. All services operate under applicable licensing and regulatory frameworks.

Poko Casino reserves the right to update these terms at any time. You will be notified of any changes via your registered email or phone, and the update date will be noted on this page.

Account Registration & User Responsibilities

You must provide accurate and complete information when creating an account at Poko Casino. Registering with false information may result in account termination and forfeiture of your balance.

• Each person may only register one account. Multiple accounts are strictly prohibited.
• Your account password and login credentials must be kept strictly confidential. They must not be shared with any third party.
• If you notice any suspicious activity on your account, notify support immediately.
• If any details provided at registration change, please update your account. KYC verification is mandatory.
• Transferring, selling, or sharing your account with anyone else is strictly prohibited.

Poko Casino reserves the right to request additional identity verification at any time. You may be asked to provide a copy of your National ID, passport, or driving license.

Age Verification & Eligibility Requirements

Poko Casino strictly prohibits underage gambling. You must be at least 18 years old to use this platform.

• You must provide your actual date of birth at the time of registration.
• You may be asked to provide proof of age documents at any time.
• Withdrawals may be held until age verification is complete.
• If an underage account is identified, all deposited funds will be forfeited.

Deposits, Withdrawals & Financial Transactions

At Poko Casino, you can deposit and withdraw via Mobile Pay, Nagad, Rocket, and bank transfer. All transactions are processed in Bangladeshi Taka (BDT).

• Minimum Deposit: ৳300 (three hundred BDT).
• Minimum Withdrawal: ৳500 (five hundred BDT).
• Only payment accounts registered in your own name may be used for deposits.
• Funds sent from third-party accounts are not accepted and may be returned.
• Withdrawals are typically processed within 30 minutes to 24 hours.
• Withdrawals may be restricted until KYC verification is completed.
• Poko Casino reserves the right to hold and verify any transaction suspected of fraud.

Bonuses, Promo Codes & Offers

Poko Casino offers a range of bonuses — welcome bonuses, reload bonuses, cashback, and VIP rewards. Each bonus has its own terms, and failure to meet them may result in the bonus being forfeited.

• Wagering Requirements: Bonus funds must be wagered a set number of times. Each bonus carries its own wagering multiplier.
• Bonus funds cannot be withdrawn directly – wagering requirements must be met first.
• Promo codes can only be used once, either at registration or at the time of deposit.
• Any evidence of bonus abuse will result in an account investigation.
• Bonus offers cannot be claimed after they have expired.
• Poko Casino reserves the right to modify or cancel any bonus offer at any time.

Bonus contribution rates may vary by game — for example, slots may contribute 100% while Live Casino games may contribute less. See the bonus page for full details.

Gaming Rules & Betting Terms

All games on Poko Casino use certified RNG (Random Number Generator) technology, ensuring every outcome is completely random and fair.

• Bet limits for each game are displayed within the game itself.
• If a game is interrupted due to a technical error, the bet will be voided and your funds returned.
• Odds may change during live betting. The odds at the time the bet is confirmed are final.
• Any evidence of match fixing or other unfair advantage will result in bet cancellation and account suspension.
• In case of any dispute, Poko Casino's server logs shall serve as the final reference.

Prohibited Activities

The following activities are strictly prohibited at Poko Casino. Engaging in any of them may result in permanent account closure and forfeiture of your balance:

• Use of funds from money laundering or illegal sources.
• Playing games using bots, scripts, or automation tools.
• Creating multiple accounts to claim bonus benefits.
• Colluding with other users to manipulate the system.
• Attempting to hack or carry out any form of cyber attack against the platform.
• Threatening or abusive behaviour toward the support team or other users.

Responsible Gaming

Poko Casino believes gaming is for entertainment, not a reliable source of income. We are committed to promoting responsible gaming at all times.

The following features are available on our platform:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Time Limit: Set a limit on how long you play in a single session.
• Self-Exclusion: Temporarily suspend your account for a set period of time.
• Reality Check: You will receive alerts about your gaming time and spending at regular intervals.

If you're experiencing problems with gambling, visit our help center or Responsible Play Contact the page.

Account Closure & Termination

You may request account closure at any time. Contact support and the process will be completed within 48 hours.

• Please withdraw your balance before closing your account.
• Poko Casino reserves the right to close any account found to be in breach of these terms.
• Inactive accounts (no login for more than 6 months) may be subject to an administrative fee.
• Data from closed accounts may be retained for up to 5 years for legal compliance purposes.

Changes & Updates to Terms

Poko Casino may update these terms and conditions at any time. You will be notified of significant changes via your registered email or SMS.

Continued use of the platform after any changes takes effect will be considered acceptance of the updated terms. We recommend checking this page regularly.

Contact & Complaints

For any questions, complaints, or feedback regarding these terms and conditions, please reach out to Poko Casino through the following:

• Email: support@pokocasino.net
• Live Chat: Available after logging into the platform (24/7)
• Help Center: pokocasino.net/help-center

After a complaint is submitted, Poko Casino will respond within 5 business days. Complex cases may take up to 14 business days.